Meet The Team

We are accommodation specialists, who have been sharing our wealth of industry and local knowledge with our guests since 2013.  We work exclusively with unique properties offering character, style and luxury. We favour feel-good spaces, premium locations, breath-taking outlooks, distinctive art collections, statement architecture, thoughtful styling and modern conveniences.

Our guests get access to more than just a beautiful roof over their head – we offer an infinite list of in-house add-on services to make each stay 100% unique and it is our attention to detail and comprehensive MajorDomo customer experience that sets us apart.  Our expertise goes far beyond accommodation, with guests receiving exclusive access to a personal majordomo to help plan each stay with us. 

We aim to inspire our guests to confidently explore the depths of New Zealand, by sharing our unparalleled local and regional experience.  From glacier picnics to gallery tours, lake paddleboarding to local pinot wine tasting, helicopters to hakas, supercars to spas… we genuinely have everything covered.

Our small, yet agile team truly take the time to understand each guest and we seek the story behind each journey. We want to know our guests, why they are travelling, what they want to take away from their trip, where their ideal location is, and how they enjoy spending their time.  This information combined with our privileged access to select accommodations and local experiences puts us at the top of our game.

Let us introduce you to our team of experts adding the human touch to your MajorDomo experience…

Fiona S


Fiona arrived in Queenstown in 1992 for a summer and she loved it so much that she stayed. After a very successful career in Tourism, working in various positions throughout the country Fiona co-found MajorDomo in 2013.

Loving the daily excitement of working with travelers, agents and property owners Fiona has worked as a Director and as our General Manager since MajorDomo was established.

When she isn’t meeting with agents, scouting properties and catching up with the team, Fiona can be found with her family enjoying the beautiful seasons of Queenstown and our amazing outdoors. When time allows, she also loves jumping on a plane to explore other fabulous parts of the world.

Charlotte Jones


Originally from the UK, Charlotte (Charlie) left England in 2010 to hop all around the world on global travels before finally settling amongst the mountains and lakes in Queenstown.

With over 10 years’ experience in Sales and Marketing within the tourism industry prior to MajorDomo, Charlie originally joined MajorDomo in December 2016.

When she isn’t busy seeking new sales opportunities, managing our brand and marketing our portfolio, Charlie loves to spend time with her family outdoors and can be found making the most of the Central Otago region; she loves hitting the slopes on her snowboard, adventuring on a hike or stand up paddleboarding.

Poppy Kupreichik


Poppy made the move from the UK to New Zealand back in 2012 and has never looked back. Originally from a small coastal town in the South of England near the New Forest, Poppy enjoys the community feel that runs deeply through Queenstown and the overall love of the outdoors that brings people here. Of course, the incredible backdrop and amazing sunrises and sunsets are pretty worthwhile too!

An avid hiker, Poppy loves the fact that no matter how many times you see the views of New Zealand, they are always guaranteed to take your breath away, especially when you’ve worked for them! She recently completed 3 of New Zealand’s Great Walks in 6 weeks and loved every single second of it. She believes that no matter what you’re into, you will always find something to enjoy here.

Poppy’s background is in educational program creation, travel, and health and fitness. She’s done a fair amount of country exploration during her time in New Zealand as well as getting to know her local Otago area too, so she’s well equipped and ready to help you with your holiday plans!

Jade Gibson


Jade moved to New Zealand from the UK in 2019 after exploring the length of the country in depth the year prior – Queenstown really captured her heart and so she chose to settle amongst the mountains to hunker down during the pandemic and has never looked back.  

An outdoor enthusiast, Jade loves Queenstown’s proximity to nature, and can often be found out hiking and camping in the region, or enjoying a BBQ by the lake. She also loves the fact that the town is small but lively and home to such a diverse population.

Jade has been working in tourism since arriving to New Zealand, and joined MajorDomo’s Sales and Reservations team in 2022.

Nuutea Itchner


Nuutea was raised in New Plymouth and moved to Wellington at 18 years old. This is where she gained her passion for people whilst working in hospitality.

She visited Queenstown in July 2023, fell in love with this beautiful place and its people, and officially moved the following month.

Nuutea has spent the majority of her free time exploring all the outdoor activities that Queenstown has to offer. She could be on a hike, spending an afternoon at one of the many lake shores around the Wakatipu basin or anything else! If it’s a nice day you can bet she’ll be making the most of it!

Tess Kelly


Tess was born and raised in Invercargill. She spent her years after high school working in Queenstown in tourism while studying communications and public relations and later completing her MBA at Otago University. 

After living and working in Sydney, Tess and her husband moved home to Queenstown in 2016. She fell back in love with tourism and has been working with MajorDomo since 2019 – perfect timing right….if you know, you know! 

When she can, Tess loves to travel. She has ticked several countries and cities off her ‘to-see’ list and is looking forward to visiting Italy next.  Tess is also a busy mama of three and spends her spare time with her gorgeous family and dog, Willow. 

Gemma Grice


Gemma grew up in Invercargill where she completed her Bachelor of Teaching (Early Childhood Education). She was teaching for around 6 years in both Bluff and Arrowtown.

Her love of technology drew her to a different career path where she went on the study a range of small business courses including a Certificate in Business Administration and Technology. 

Gemma fell in love with Central Otago when holidaying here through her youth and currently resides in Arrowtown with her partner and their cat, Frankie. She loves to attend any type of music concert – her favourite music comes from a very wide range of genres! She also loves to travel when she can.

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